FAQ

Frequently Asked Questions

We know you have a lot of questions, so we have listed what we have been asked most so far.
If you can’t get your question(s) answered from this list, visit our contact page or give us a call at 435-640-3288 and we’ll be glad to help.

 

Does Vacation Lockers have insurance?

Yes, our warehouse facility, delivery cars and drivers are all insured. Please note that our liability is limited to a maximum of $500 per stored subscription.

Do I need extra insurance?

Check with your homeowner’s policy. Most polices cover your valuables in your car, Resort, Hotel, Timeshare, Vacation Rental or storage facilities.

How do I know if any of my items are large bags rather than small bags?

Any small bag that is over 45 linear inches(L+W+D) will be classified as a large bag. All items are checked when they are placed in our warehouse. We reserve the right to adjust charges after pickup if a small bag is larger than 45 linear inches.

How do I know if any of my items are overweight?

Items that weigh 50 pounds or more are considered overweight and will incur an excess weight fee in addition to the storage fee. Items are weighed each time they are placed in our warehouse. We reserve the right to adjust charges after pickup if item is overweight.

Can you get something out of my stored items and ship them to me?

We generally do not like to open your stored items, but we understand there are sometimes emergency situations where you need an item within a stored bag. Please reach out to us if you are in need of anything within your stored bags.

Can I ship something to you, and you put in my stored items?

We generally do not like to open your stored bags, but if you need to ship something that needs to go in your stored bag, we can certainly assist you.

Should I put damp clothes or gloves in my stored items?

This would not be a good idea. Let them dry first.

Should I store any valuables in my stored items

No. But if you choose to store valuables you should itemize them on your homeowner’s insurance policy. Vacation Lockers is always protective with your items when we have control over the situation. Please understand, that our liability is strictly limited to paying you a maximum of $500. We are NOT responsible when someone else should be. If anything happens to your items at your Resort, Hotel, Timeshare, or Vacation Rental, while it’s in your room or if you have it in your car and it’s broken into, we are not responsible. Most commercial properties have a locked storage room for their guests to store their items.

Do I need to text or call when my items are available for pickup?

The more communication you give us, the better we can serve you. If your gear will be available sooner than expected, we may be able to swing by and pick up your gear if we are in the area. This would be a good idea because the sooner your items are returned to our storage facility, the safer they will be. This will also help us on our scheduling for each day.

Where do I drop off my items with the property when I leave?

It varies by location type.

For a hotel or timeshare with a front desk, we recommend leaving your items with either the front desk or car valet staff.

For Vacation Home/AirBnB properties, time range choices will be provided when scheduling a pickup. If you provide us with access instructions to the rental, you do not have to be present for pickup.

Can you deliver or pickup outside the Park City area?

We are currently servicing Park City and Salt Lake City. Due to frequent road closures, we are not servicing up the Cottonwood Canyon resort areas. Give us a call at 435-640-3288 or email us at info@vacationlockers.com to discuss any service requests outside of our normal areas.

Can I pick up my items at your storage warehouse?

Sorry. We do not have a full time employee at the warehouse in case a customer wants to pick up or drop off their items. We want to keep your costs down.

Where do I pick up my items after they have been delivered?

It varies by location type.

For a resort, hotel, timeshare with a front desk, bell services is usually where you will find your items. We include detailed information with the front desk each time we make a delivery asking them to include a note with your reservation notifying you that you’re stored items have been delivered and where to find them.

For Vacation Home/AirBnB properties, time range choices will be provided when scheduling a delivery in your Dashboard.

When will I receive my items that I scheduled for delivery?

When you schedule a Delivery-Pickup from your Dashboard, you will be given time ranges based on various criteria.

Do I have to have all my items delivered when I visit?

No. When you schedule a Delivery-Pickup, you can specify which items that you want us to deliver.

Can we modify my upcoming pickup or delivery?

If your items have not been delivered or picked up, go to Dashboard, then deliveries and pickups, View upcoming pickups and deliveries,
then edit.

Can I schedule a last-minute delivery and/or pickup?

Yes. Log in and go to your Dashboard. Click on Deliveries and Pickups. We would appreciate 24 hours’ notice. Without adequate notice, we cannot guarantee a timely delivery or pickup.

How late can I modify a scheduled delivery and/or pickup?

“We would appreciate 24 hours’ notice. Without adequate notice, we cannot guarantee a timely delivery or pickup.

If we have delivered your items to your hotel, resort, time-share, or vacation rental, then we will pick-up your items and return them to our storage facility. You will be charged for this Delivery-Pickup. This will apply also if you just don’t show up. We have done everything as if you showed up. The simple solution is to plan ahead. “

Can I schedule a delivery and/or pickup ahead of time?

Yes you can. Login and go to your Dashboard. Click on Deliveries and pickups. Click either schedule delivery or schedule pickup.